bajilif Privacy Policy — How We Protect Your Data

1. Information We Collect

bajilif collects personal information through various means, including directly from you at registration, through your ongoing use of the platform, and automatically through technical systems. The categories of personal data we collect include the following:

1.1 Registration & Identity Data

When you create a bajilif account, we collect:

• Full legal name and date of birth
• Residential address (including city, district, and postcode)
• Email address and mobile phone number
• Username and encrypted password
• National Identity Card (NID) number or passport number (collected during KYC verification)

1.2 Financial & Payment Data

To process deposits and withdrawals in Bangladeshi Taka (৳), we collect:

• Mobile banking account numbers (bKash, Nagad, Rocket, Upay)
• Bank account or card details where applicable (Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank)
• Transaction histories, including deposit amounts, withdrawal amounts, and timestamps
• Source of funds documentation requested under anti-money-laundering compliance procedures

1.3 Activity & Gameplay Data

• Game history, bet amounts, win/loss records, and session durations
• Sports betting selections, odds accepted, and settlement records
• Login timestamps, IP addresses, and device identifiers
• Responsible gaming interactions, including deposit limits set and self-exclusion requests

1.4 Technical & Device Data

• IP address and approximate geolocation
• Browser type and version, operating system, device model
• Referring URL and on-site navigation paths
• Cookie identifiers and session tokens (see Section 4)

1.5 Communications Data

When you contact bajilif through live chat, email, or any other support channel, we retain records of those communications, including the content of your messages and any attachments provided. This data is used solely for support resolution, quality assurance, and, where required, dispute resolution.

2. How We Use Your Information

bajilif uses the personal data we collect for clearly defined purposes. We do not use your data in ways that are incompatible with the purposes for which it was originally collected. The primary purposes for which we process your personal information are as follows:

• Account Creation & Management: To register your bajilif account, verify your identity, and maintain your player profile throughout your relationship with us.
• Payment Processing: To process deposits made via bKash, Nagad, Rocket, Upay, and supported bank channels, and to facilitate withdrawals to your verified payment methods in Bangladeshi Taka (৳).
• Regulatory Compliance: To fulfil our anti-money-laundering (AML) and Know Your Customer (KYC) obligations, including age verification and source-of-funds checks.
• Responsible Gaming: To monitor for signs of problem gambling, enforce self-exclusion requests, apply deposit limits, and flag accounts showing patterns consistent with gambling harm.
• Customer Support: To respond to your queries, resolve disputes, and provide technical assistance through our support channels.
• Platform Improvement: To analyse aggregated usage data, improve game performance, personalise your experience, and develop new features on the bajilif platform.
• Security & Fraud Prevention: To detect and prevent fraudulent activity, unauthorised account access, money laundering, and any other conduct that violates our Terms & Conditions.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates — but only where you have consented to receive such communications and in accordance with the opt-out rights described in Section 6.

3. Data Sharing & Third Parties

bajilif does not sell or rent your personal data to third parties. However, to deliver our services effectively and to meet our legal obligations, we may share specific categories of personal data with the following types of trusted third parties:

• Payment Service Providers: We share necessary transaction data with payment processors including bKash, Nagad, Rocket, Upay, and partner banks solely for the purpose of executing deposits and withdrawals. These providers are contractually bound to handle your data securely and only for the specified purpose.
• Identity Verification Partners: We work with third-party KYC and identity verification providers to confirm player ages, identities, and, where required, source of funds. These partners process only the data required for their verification function.
• Game Software Providers: Game studios and providers — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — may receive anonymised gameplay session data for the purpose of game performance monitoring and fairness auditing.
• Fraud Detection & Security Providers: We use specialist fraud detection systems that process technical data (IP addresses, device fingerprints, session patterns) to identify and prevent account abuse, multi-accounting, and bonus exploitation.
• Regulatory Authorities: Where required by applicable law, we may disclose player data to competent authorities, including law enforcement agencies, financial intelligence units, or regulators, without prior notice to the player concerned.
• Business Successors: In the event of a merger, acquisition, or transfer of bajilif's business operations, player data may be transferred to the successor entity, subject to the same privacy protections described in this Policy.

bajilif does not transfer personal data outside of jurisdictions that provide an adequate level of data protection without implementing appropriate safeguards. Where international data transfers are necessary, we ensure contractual protections are in place prior to any transfer occurring.

4. Cookies & Tracking Technologies

bajilif uses cookies and similar tracking technologies — including web beacons, pixel tags, and local storage objects — to enhance the functionality of our platform, personalise your experience, and gather analytics data that helps us improve our services.

Types of Cookies We Use:

Strictly necessary cookies cannot be disabled as they are essential to the operation of the bajilif platform. All other cookie categories may be managed through your browser settings. Most modern browsers allow you to block or delete cookies; however, disabling functional or analytics cookies may affect the quality of your experience on our platform.

5. Data Retention & Storage

bajilif retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply to different categories of personal data:

• Account & Identity Data: Retained for the lifetime of your bajilif account and for a minimum of five (5) years following account closure, in compliance with anti-money-laundering record-keeping requirements.
• Financial & Transaction Records: Retained for a minimum of five (5) years from the date of each transaction, in line with financial regulatory obligations applicable to payment processing in Bangladesh.
• Gameplay & Betting History: Retained for up to three (3) years from the date of each gaming session or bet placement. Anonymised aggregate gameplay data may be retained indefinitely for statistical and product development purposes.
• Customer Support Communications: Retained for up to two (2) years from the date of the last communication in each support case.
• Technical & Log Data: Retained for up to twelve (12) months, after which it is automatically purged from our systems unless required for an active security investigation.
• Marketing Consent Records: Retained for as long as you remain subscribed to marketing communications, plus three (3) years following an opt-out, to evidence your consent history.

When data reaches the end of its retention period, it is securely deleted or anonymised in accordance with our internal data destruction procedures. Anonymised data — which cannot be linked back to any individual — is not subject to these retention limits and may be used indefinitely for research, analytics, and platform improvement.

6. Your Privacy Rights

bajilif respects and upholds your rights with respect to personal data. Depending on applicable law, you may be entitled to exercise one or more of the following rights in relation to the personal data we hold about you:

• Right of Access: You have the right to request a copy of the personal data we hold about you, together with information about how it is being used. We will respond to access requests within a reasonable timeframe and at no charge.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it. You may also update many of your account details directly through your bajilif account settings.
• Right to Erasure: In certain circumstances, you have the right to request the deletion of your personal data. This right is subject to our legal obligations to retain certain data for regulatory compliance and fraud prevention purposes.
• Right to Restriction of Processing: You may request that we limit the processing of your personal data in certain circumstances, such as while a dispute regarding the accuracy of your data is being resolved.
• Right to Data Portability: Where technically feasible and where processing is carried out by automated means, you may request a copy of your personal data in a structured, machine-readable format.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, subject to our demonstrating compelling grounds for continued processing.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

7. Data Security Measures

bajilif implements a comprehensive suite of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Our security programme includes the following controls:

• SSL/TLS Encryption: All data transmitted between your browser or device and the bajilif platform is encrypted using industry-standard SSL/TLS protocols. Look for the padlock icon in your browser address bar to confirm that your connection is secure.
• Encryption at Rest: Personal data stored on bajilif servers — including identity documents and financial records — is encrypted at rest using AES-256 or equivalent encryption standards.
• Access Controls: Access to systems that hold personal data is restricted to authorised bajilif staff and contracted processors. Access is granted on a need-to-know basis and is subject to role-based access controls and regular access reviews.
• Audit Logging: All access to personal data systems is logged and monitored. Audit logs are retained for security investigation purposes and reviewed periodically as part of our ongoing security assurance programme.
• Penetration Testing: bajilif conducts regular security assessments, including penetration testing and vulnerability scanning, to identify and remediate potential weaknesses in our technical infrastructure.
• Staff Training: All bajilif staff who handle personal data receive regular training on data protection obligations, information security best practices, and the correct procedures for handling data subject requests.
• Incident Response: In the event of a personal data breach that is likely to result in a risk to player rights, bajilif will notify affected players without undue delay and take immediate steps to contain, investigate, and remediate the breach.

While bajilif takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. Players are encouraged to use a strong, unique password for their bajilif Login, to enable any available two-factor authentication features, and to notify support immediately if they suspect any unauthorised access to their account.

8. Changes to This Policy

bajilif reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. When material changes are made to this Policy, we will notify registered players by posting a prominent notice on the bajilif platform and, where appropriate, by sending a notification to the email address associated with your account.

The updated Policy will indicate the revised effective date at the top of the document. Your continued use of bajilif following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the changes, you should discontinue your use of the platform and may request account closure in accordance with the procedures set out in our Terms & Conditions.

We encourage all players to review this Privacy Policy periodically. Archived versions of previous policies are available on request by contacting our support team.